Kevin Willett says small words can change the message you send
Last week I posted a video reminding people to say please and thank you. I had someone post a comment saying please remember there is a difference between you’re welcome and no problem. When I first saw this comment, I thought “it is just semantics” it’s no big deal. But after I thought about it for a bit, I realized that there is a big difference between the two.
When I hear no worries or no problem I feel like the person is saying that what I asked them to do wasn’t a big inconvenience, so they helped me. When I hear someone say you are welcome it makes me feel that they value my friendship and wanted to help me because they respect me. You’re welcome is definitely a more positive response.
What message do you want to send? I helped you, no big deal? Or I was happy to help you?
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Kevin Willett is the Author of One Connection How you can grow your business (and change the world) one connection at a time. The business networking book is available on Amazon. Purchase One Connection on Amazon